​

​Welcome to FAQ for Indergalax Dating. This section outlines our services, products, and policies to help you understand how we operate. 

1. What am I buying?

You are purchasing one or more digital products and/or coaching services designed to enhance your dating lifestyle. These include:

Digital Products

• Online Dating Profile Correction

• How to Use Dating Apps Like a Pro

Online Dating Profile Correction Helping Hand Bundles (One-Time Purchase, NOT a Course):

• ✅ Profile Analysis

• ✅ Photo Editing

• ✅ Video Editing

• ✅ Custom Bio Writing

• ✅ Custom Prompts Writing

Coaching Services

• One-on-one coaching calls (30 minutes - 2 hours each).

• Personalized advice on confidence-building, communication, and dating strategies.

Online Dating Academy Membership

2. What is your professional background?

I hold a Level 3 Diploma in Media Production (Media & Interactive Media), which has equipped me with expertise in communication, presentation, and storytelling—skills that are invaluable in navigating the dating landscape.

While I am not formally trained in psychology or counseling, my coaching approach is built on personal experience, hands-on experimentation with online and in-person dating strategies, and multiple thousands of hours of self-directed research. I’ve deepened my understanding of dating dynamics through platforms like YouTube, academic articles, and other educational resources. My goal is to share actionable insights that help clients build confidence and achieve their dating goals.

Relevant Disclaimer:

Our services are designed to enhance your dating lifestyle by offering practical advice and personal coaching. However, please note that these services are not intended as a substitute for professional mental health care, therapy, or counseling. If you have concerns related to mental health, we strongly recommend seeking guidance from a licensed therapist or counselor.

We also wish to clarify our qualifications: While I am not formally trained in psychology or counseling, my services are based on personal experiences, hands-on experimentation, and extensive self-directed research in dating and relationship dynamics.

Under UK law, I am authorized to offer dating-related coaching and products as long as I remain transparent about the nature of my services and my qualifications.

3. How can I use the courses and products?

By purchasing, you are granted a personal license to use the materials.

✅ You Can:

• Use the content for your personal development.

❌ You Cannot:

• Share, distribute, or sell the materials to others.

• Provide access to third parties using your credentials or purchase links.

4. How do I pay?

Payments are securely processed via Bankful 👉 Bankful | I have Partnered with Bankful, all payments are secured.

Steps:

​Once confirmed, your product will be delivered or your coaching session scheduled.

5. Can I get a refund?

Refund Policy:​

Indergalax Dating Refund Policy:

Refunds are only provided if we fail to deliver the product or service as promised, or if the product is found to be faulty, defective, or not as described.

Important Notice for International Consumers:

If you are purchasing from a jurisdiction with statutory consumer rights, such as the EU, EEA, or UK, we will honor your legal rights under consumer protection laws. This includes the right to a refund for faulty or misrepresented products, even if the digital content has been accessed or a coaching call has been completed, provided the product is defective or does not meet the description.

Dissatisfaction with Content:

However, refunds will not be granted for reasons such as a change of mind, and will only apply in cases where the product does not match the description, is defective, or is not functioning as promised.

Refunds will not be granted for reasons such as a change of mind. This includes situations where:

• The customer decides they no longer want the product after purchase.

• The product does not meet personal expectations unrelated to its described features or functionality.

• The purchase was made impulsively or without thorough consideration, and the customer later regrets the decision.

The key idea here is that:

• "Not as described" refers to the product not matching what was advertised or promised. This includes missing features, errors, or misleading descriptions.

• "Faulty or defective" means that the product doesn’t function as expected due to technical issues or errors, or it doesn’t work as intended (e.g., an online course that doesn’t play properly).

How It’s Determined:

In cases where a consumer believes the product is "not as described" or is defective, the consumer typically needs to contact Indergalax Dating to report the issue. Here's how the process might unfold:

1. Customer Reports the Issue: If a customer believes that the product isn’t as described or is defective, they should report the issue promptly to the business. This could include issues like missing content, features not working, or a product that doesn't function correctly.

2. Business Review and Resolution: Indergalax Dating may request specific information about the issue (e.g., screenshots, error reports, or detailed explanations) to assess whether the product is indeed faulty or not as described.

3. Verification of Claim: If Indergalax Dating determines the product was faulty or not as described, the consumer may be entitled to a refund, even if they have accessed the product.

4. Consumer Protection Laws Enforcement: If the business does not honor the consumer's rights, the consumer may contact a consumer protection agency or regulatory body in their jurisdiction (e.g., the European Consumer Center or the UK's Citizens Advice) to seek resolution.

How to Request a Refund:

If you believe the product is faulty or not as described, please contact Indergalax Dating with details of the issue (e.g., screenshots, error reports). We will review the situation and, if necessary, process a refund based on applicable consumer protection laws.

6. How will I receive the products?

Digital Delivery:

• Private YouTube Videos: Shared via private links, accessible only through your registered email.

• Scripts and Materials: Delivered via Google Drive or Dropbox with appropriate access controls.

Client Responsibility:

Keep your access links and credentials secure. Sharing them violates the TOS and may result in revoked access without a refund.

7. Services Offered & Delivery Times

Course 1

• Delivery Time: As soon as possible.

• Access Window: Once payment is confirmed, access will be provided within 0–3 days, depending on demand.

Online Dating Profile Correction Helping Hand Bundles

• Delivery Time: Once payment is confirmed, the service will be completed within 1–14 days, depending on demand.

Course 2

• Delivery Time: As soon as possible.

• Access Window: Once payment is confirmed, access will be provided within 0–3 days, depending on demand.

Note: All stated delivery times are estimates and may vary based on unforeseen circumstances such as technical issues or high order volume.

8. What services do you provide during Coaching Calls?

Coaching Calls include:

• Tailored advice based on your dating goals.

• Actionable strategies to improve confidence, communication, and connection-building.

• Follow-up support to ensure you implement the advice.

9. Will Coaching Calls be recorded?

• Recordings may occur for quality assurance and follow-up purposes but only with your explicit consent.

10. What are my responsibilities during Coaching Calls?

• Actively participate in the session.

• Complete any pre-session assignments.

• Apply the strategies discussed to see results.

11. What is your Cancellation & Rescheduling Policy?

• Provide at least 24 hours' notice to cancel or reschedule.

• Failure to notify will result in forfeited sessions with no refund.

12. Will I get future updates to purchased products?

Future updates are not guaranteed unless otherwise stated. Updates, if available, may require a separate purchase or subscription.

13. What if I have a problem?

For any questions or issues, contact us at:
📧 support@indergalaxdating.shop

We aim to respond within 24-72 hours.

14. How do you protect my data?

We follow strict data protection laws, including GDPR, to safeguard your personal information. For more details, see our Privacy Policy.

15. DRM (Digital Rights Management) Implementation

To prevent unauthorized sharing, we implement the following measures:

• Watermarking: All materials include customer-specific watermarks.

• Encrypted Files: Scripts and PDFs are encrypted to protect against unauthorized access.

• Download Limits: We may limit downloads to prevent excessive sharing.

Unauthorized sharing may result in revoked access and legal action if necessary.

15. Important Notice Regarding Platform Availability

• Products may be moved to another platform or become unavailable due to technical or business reasons.

• Refunds are not provided for platform-related issues. Download and save your materials promptly.

Membership FAQ for [Server Name] Discord Server

16. What is the Online Dating Mastery Membership?

The [Server Name] Membership provides exclusive access to 20 special perks within our Discord server. These perks are available only to active members and can be accessed through the Member-Only Section of our server.

2. What are the 20 perks included in the membership?

The 20 perks offer a range of exclusive benefits, including but not limited to:

• Access to private member-only channels.

• Special roles and recognition within the server.

• Priority access to events and giveaways.

• Exclusive custom emojis and other fun server features.

• Early access to content, updates, and new releases.

• Personalized assistance or support in dedicated channels.

• And much more!

For a detailed list of all the perks, please refer to the #membership-perks channel within the server once you are an active member.

3. How can I access my membership perks?

Once you become a member, you’ll be granted access to the Member-Only Section in the server, where all 20 perks will be available. This section is visible only to active members.

4. How do I become a member?

To become a member, simply subscribe through our designated membership platform. You’ll receive immediate access to the Member-Only Section and all perks as soon as your subscription is confirmed.

5. How long does the membership last?

The membership is monthly, and you can access your perks as long as your subscription remains active. There is no long-term contract—if you wish to cancel, you can do so at any time.

6. Can I cancel my membership at any time?

Yes, the membership is non-contractual, and you can cancel your subscription at any time. If you cancel, your perks will be revoked at the end of the current billing period, and you will no longer have access to the member-only content.

7. Do I have to commit to a yearly membership?

No, you do not need to commit to a yearly subscription. The membership is available on a monthly basis, allowing you to subscribe or cancel at your convenience.

8. What happens if I cancel my membership?

If you cancel your membership, you will lose access to all 20 perks at the end of your current subscription period. You will remain in the server but will no longer have access to the Member-Only Section or any exclusive content.

9. Is there a trial period for the membership?

At this time, we do not offer a trial period. However, you can cancel your subscription anytime within the month if you're not satisfied with the membership.

10. How can I renew my membership?

Your membership will automatically renew each month unless you choose to cancel. If your membership expires or is canceled, you can always renew it by subscribing again through the membership platform.

11. Can I gift a membership to someone else?

At the moment, we do not offer membership gifting. Memberships must be purchased by individuals who wish to access the perks.

12. How do I get help with my membership?

If you have any issues with your membership, such as trouble accessing perks or account management, please reach out to the server admins via the #support channel.

Support System

• 📧 Email Support: Contact us at support@indergalaxdating.shop for assistance.

• Response Time: We aim to respond within 24-72 hours.

• We will respond as soon as possible and assist with any concerns you may have.